When It Doesn’t Work
If your test submission didn’t show attribution data in your CRM or other tool, don’t worry — most issues are easy to fix. Follow the steps below to check the most common problems.
1. Check the Script Installation
- Make sure the AttributionHub script is installed on your site.
- It should be placed in the <head> of your pages (or added correctly through Google Tag Manager).
- Open your site with a URL containing UTM parameters (e.g., ?utm_source=test&utm_medium=test).
- Inspect your browser’s local storage to confirm that AttributionHub is storing the data.
2. Check Hidden Field Names
- Ensure that the hidden fields in your form are set up correctly.
- The field names must match the ones AttributionHub expects.
- If the names don’t match, the data cannot be passed through the form.
Note: See the list of Supported hidden Field Names for reference.
3. Check Field Mapping in Your CRM
- Confirm that each hidden field in your form is mapped to the correct property in your CRM or CMS.
- In many systems this mapping happens automatically, but sometimes you need to link fields manually.
- If mapping isn’t set, the data may not appear in your CRM even if it was captured correctly.
4. Test Again
- After fixing the above, submit the form again with UTM parameters in the URL.
- Check your CRM record to confirm attribution data is now being stored.
Still Not Working?
If you’ve gone through all the steps above and attribution data still isn’t appearing:
- Fill out the contact form on our website so our team will help you with the setup.
- Or, join our Discord channel to get live support and connect with the community.